About After-sales Services

Provision of Total Support by Combining Our Services

We offer one-stop solutions to increase value by packaging a wide range of after-sales services, including on-site repair, bring-in repair at our service centers, parts management, assembly, inspection, and contact center services.

Services

Service Package Proposal

• Cost advantage achieved by providing a framework for in-house service engineers and nationwide partner companies to work within
• Short-term projects, recalls, and large-scale maintenance work tailored to customer needs
• Improvement of work quality and CS mindset through in-house / external technical training at our training centers
• On-site support by the technical department through a remote support system

Supported Industries and Equipment

WILLTEC's nationwide after-sales services include repair, maintenance, assembly, inspection, parts management, and contact center operations in terms of hardware products, ranging from renewable energy-related and commercial equipment to medical equipment and robots.

Main products handled

＜Renewable Energy-related＞

Catching the tide of decarbonization and increasing corporate awareness of BCP measures, we are strengthening our renewable energy-related business based on our photovoltaic power generation-related services, for which we have a certain track record in repair services.
Through collaboration with our nationwide service partners, we are building a network that enables us to efficiently provide high-quality services throughout Japan.

Renewable Energy-related	Storage Batteries EV Charging System Power conditioners Power supply modules V2H System

＜Robot-related＞

We propose efficiency and automation with robots that work in collaboration with humans. We offer a full range of robot services tailored to the specifications of the site, including system integration, setup, and post-introduction after-sales service, which cannot be separated when introducing robots.
We support the field with our manufacturing experience and technical capabilities that we have cultivated in the field up to now.

Robot-related	AGVs (automated guided vehicles) AMR (autonomous transport robot) Drones

Inspection work using drones

By utilizing drones to inspect high places such as building roofs and walls, and narrow places such as inside ducts and pipes, inspection work can be carried out safely, quickly, and efficiently.

＜Main Inspection Location＞

Plants / bridges / inside ducts and pipes / inside furnaces / inside box girders / elevators / attics, ceilings and walls of buildings / underground pits, etc.

Liberaware

WILLTEC provides inspection services using IBIS, a small industrial drone developed by Liberaware, Inc.

Liberaware's official website introduces WILLTEC's drone initiatives.

Liberaware official website (WILLTEC's case study)

Small industrial drone "IBIS”

Test flight of Liberaware's IBIS small industrial drone

A drone lecture being given. Training to teach drone knowledge and skills is also planned for the future.

Other Products We Handle

＜Store Equipment＞

Commercial coffee machines

Commercial washing machines

POS systems (KIOSK terminals)

All-in-one printer

＜Machinery and Equipment＞

Incubators (PCR equipment)

Testing equipment

＜Others＞

High-pressure cleaners

Robot Vacuums

Features of WILLTEC

We work toward improving our services to respond to customer requests more quickly and more accurately.

ROBOT DX Lab.(in Project Design Center)

The Project Design Center is a new concept base for smart manufacturing, and its mission is to "solve diverse customer issues" such as DX at manufacturing sites and the shortage of engineers for the next generation.
While leveraging WILLTEC's long-accumulated technological expertise and know-how, the center conducts Proof of Concept (PoC) to identify the feasibility of new methods and proactively communicates them to customers.

ROBOT DX Lab. is also established

We plan and hold various seminars and demonstrations using actual equipment for customers who are considering introducing robots and AI technology to their manufacturing sites.

Three special rooms in the robot area

① Robot Showroom & Demonstration Space

"Robot Solution"
Solutions utilizing robots will be exhibited. It also functions as a demonstration area, with a "control center" and "maintenance area" to verify robot functions and performance.

② Control Center

"Visualization of Robot Control"
Design and development using a robot control system, including monitoring the robot's movements with cameras installed in the demonstration space to check consistency with the movements on the system.

③ Presentation Rooms

“Presentations that Connect with Customers"
With an eye on customers not only in Japan but also overseas, we plan and hold presentations of solution proposals to solve customers' problems and seminars for customers who are considering introducing our products.

Technical Training

We have a training room at our Kanagawa Service Center, where we conduct training for our own service engineers when they join our company and training for our technical training partners using actual product equipment we handle.

• Technical deployment from our own field engineers
• Training for manufacturers' technical divisions

Training using actual equipment at our training centers

On-site training accompanied by senior engineers